Terms & Conditions

1. Acceptance of Terms

By accessing and using the services provided by Lawato OÜ ("we," "us," or "our"), you ("client" or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Lawato OÜ, a company registered in Estonia under registration number 16324851.

2. Services Description

Lawato OÜ provides software publishing services including but not limited to:

• Custom software development
• Software distribution across CIS markets
• Technical support and maintenance
• Consulting and strategic planning
• Software localization and adaptation

Specific service details will be outlined in individual project agreements or service contracts.

3. Service Agreement and Scope

3.1 Project Definition

Each project will be governed by a separate written agreement that defines:

• Detailed scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Technical specifications and requirements
• Acceptance criteria

3.2 Change Requests

Any changes to the agreed scope must be documented in writing and may result in additional charges and timeline adjustments.

4. Payment Terms

4.1 Pricing

All prices are quoted in Euros (EUR) unless otherwise specified. Prices exclude applicable taxes, which will be added as required by law.

4.2 Payment Schedule

Payment terms will be specified in each project agreement. Standard terms include:

• Initial deposit: 30-50% upon project commencement
• Progress payments: As defined in project milestones
• Final payment: Upon project completion and acceptance

4.3 Late Payments

Late payments may incur interest charges of 1% per month or the maximum rate allowed by law, whichever is lower.

5. Intellectual Property Rights

5.1 Client-Owned IP

Upon full payment, clients receive ownership of custom-developed software and related intellectual property, except for:

• Pre-existing proprietary tools and methodologies
• Third-party components and libraries
• General knowledge and experience gained

5.2 Third-Party Components

Software may incorporate third-party components subject to their respective licenses. Clients are responsible for compliance with such licenses.

5.3 Lawato OÜ IP

We retain ownership of our proprietary development tools, methodologies, and general know-how.

6. Confidentiality

Both parties agree to maintain confidentiality of:

• Proprietary information and trade secrets
• Technical specifications and source code
• Business strategies and plans
• Customer data and personal information

This obligation survives termination of our business relationship.

7. Warranties and Disclaimers

7.1 Service Warranty

We warrant that our services will be performed with professional skill and care in accordance with industry standards.

7.2 Software Warranty

Custom software is warranted against material defects for 90 days after delivery. This warranty covers:

• Functional defects affecting specified features
• Compliance with documented specifications
• Freedom from material security vulnerabilities

7.3 Disclaimer

EXCEPT AS EXPRESSLY STATED, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

8. Limitation of Liability

Our total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.

WE SHALL NOT BE LIABLE FOR:

• Indirect, consequential, or incidental damages
• Loss of profits, revenue, or business opportunities
• Data loss not caused by our gross negligence
• Third-party acts or omissions

9. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

Clients are responsible for ensuring they have legal basis for any personal data they provide to us for processing.

10. Termination

10.1 Termination for Convenience

Either party may terminate a project with 30 days written notice. Client remains liable for work completed and expenses incurred.

10.2 Termination for Breach

Either party may terminate immediately upon material breach that remains uncured after 15 days written notice.

10.3 Effect of Termination

Upon termination:

• Client pays for all completed work
• We deliver completed work products upon payment
• Confidentiality obligations continue
• Each party returns confidential information

11. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond their reasonable control, including natural disasters, war, terrorism, government actions, or pandemics.

12. Governing Law and Jurisdiction

These Terms are governed by Estonian law. Any disputes shall be resolved in the courts of Estonia, with Tallinn as the agreed jurisdiction.

13. Website Usage Terms

13.1 Permitted Use

You may use our website for legitimate business purposes only. Prohibited activities include:

• Violating any applicable laws or regulations
• Transmitting malicious code or conducting security attacks
• Attempting to gain unauthorized access
• Reproducing content without permission

13.2 Website Availability

We strive for high website availability but do not guarantee uninterrupted access. We may suspend access for maintenance or security reasons.

14. Contact Information and Complaints

For questions about these Terms or to file complaints:

15. Amendments

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of revised Terms.

For existing projects, material changes will require mutual written agreement.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with specific project agreements and our Privacy Policy, constitute the entire agreement between the parties regarding the subject matter herein.